Terms of Service
Last updated: 19 August 2026
These Terms of Service apply to all orders placed through the Solara London website.
1. General
By submitting an order, you agree to these Terms of Service, together with our Privacy Policy and Cookie Policy.
2. Products and Pricing
We strive to present all products and information on our website as accurately as possible. Despite careful review, occasional typos, technical errors, or minor discrepancies may occur. All prices are shown and charged in British Pounds (GBP).
3. Orders and Payment
Orders are only processed after successful receipt of payment. The payment methods offered are displayed during the checkout process and listed in our Payment Policy.
Orders can be changed or cancelled within 24 hours of being placed, as long as they have not yet shipped.
4. Processing and Delivery
- Order Cutoff Time: 5:00 PM — Time Zone: (GMT) Greenwich Mean Time – London
- Processing Time: 1–2 business days (Monday to Friday, excluding public holidays)
- Transit Time: 5–8 business days (Monday to Friday)
- Total Delivery Time: 6–10 business days
- We currently ship to the United Kingdom. Shipping is free on all orders.
You will receive a confirmation with a tracking number after shipment, which you can follow on our Track Your Order page. Delivery times are estimates and may, in exceptional cases, deviate due to logistical circumstances. Full details are set out in our Shipping Policy.
5. Returns and Cancellations
You have 30 days from receiving your order to request a return. For the full conditions, the terms of our separate Return & Refund Policy apply.
6. Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Solara London or is used with appropriate permission. Use, reproduction, or distribution without prior written consent is not permitted.
7. Limitation of Liability
Solara London is not liable for loss or damage if tracking confirms that the order was successfully delivered to the address provided by the customer.
8. Complaints
Complaints can be sent in writing to info@solaralondon.com, or through our Contact page. Common questions are answered in our FAQ. We aim to respond to all enquiries within 24 hours on business days.
9. Governing Law
These Terms of Service are governed by the laws of the Netherlands. Should any provision of these terms be wholly or partially invalid, the remaining provisions shall remain unaffected.
10. Contact Information
Store name: Solara London
Company name: Bond Establishment
Company number: KvK 96617608
VAT number: NL005221243B51
Warehouse Address: 152 Ellesmere Rd, London NW10 1JT, United Kingdom
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: info@solaralondon.com
Customer Service Hours
Monday to Saturday: 09:00 – 18:00 (UK time)
Sunday: Closed
See also our Legal Notice, Shipping Policy, and Return & Refund Policy.