Terms of payment

Last updated: 19 August 2026

At Solara London, we offer secure and reliable payment options so you can shop with confidence.

1. Accepted Payment Methods

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

2. Payment Security

All payments are processed via secure and encrypted SSL connections to protect your personal data. Your payment information is never stored on our servers. See our Privacy Policy for details.

3. Currency

All prices on this website are shown and charged in British Pounds (GBP). The price you see at checkout is the price you pay — shipping is free on all orders.

4. Order Confirmation

Orders are only processed and shipped after payment has been successfully received. You will receive an order confirmation by email, followed by a shipping confirmation with your tracking number.

5. Failed or Declined Payments

If a payment fails or is declined, the order will not be processed. Please check your payment details with your bank or card issuer and try again, or contact us if the problem persists.

6. Refunds

If you are entitled to a refund, for example following an approved return, the amount will be refunded to the original payment method within 5–10 business days of us receiving and inspecting the returned goods. See our Return & Refund Policy for the conditions.

Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

7. Contact Information

Store name: Solara London
Company name: Bond Establishment
Company number: KvK 96617608
VAT number: NL005221243B51
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: info@solaralondon.com

We aim to respond to all enquiries within 24 hours on business days.

Customer Service Hours
Monday to Saturday: 09:00 – 18:00 (UK time)
Sunday: Closed

See also our Return & Refund Policy, Shipping Policy, and FAQ.