Shipping Policy

Last updated: 19 August 2026

At Solara London, we serve customers across the United Kingdom with reliable, fully tracked delivery. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information

We currently ship throughout the United Kingdom. All orders are shipped with tracking, and you will receive your tracking link by email as soon as your order is dispatched.

2. Order Cut-Off Time

Our daily cut-off time is 5:00 PM (UK time). Orders placed before the cut-off enter processing the same business day. Orders placed after the cut-off, or on weekends and public holidays, enter processing on the next business day.

3. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

4. Shipping Rates

Free shipping — we offer free tracked delivery on all orders, with no minimum purchase. The price you see at checkout is the price you pay.

5. Estimated Delivery Times

Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 5–8 business days (Monday to Friday)
Total Delivery Time: 6–10 business days
Order Cutoff Time: 5:00 PM
Time Zone: (GMT) Greenwich Mean Time – London

Please note: delivery times are estimates and may be affected by carrier delays or peak periods.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel. You can also check the status at any time on our Track Your Order page.

7. Incorrect Address or Failed Delivery

Please make sure your shipping address is correct at checkout. Address changes must be reported within 24 hours of placing the order, and we are not able to reroute a package once it has shipped.

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. Once tracking confirms that the order has been delivered to the address provided, delivery is considered complete.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@solaralondon.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

9. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

10. Contact Information

Store name: Solara London
Company name: Bond Establishment
Company number: KvK 96617608
VAT number: NL005221243B51
Warehouse Address: 152 Ellesmere Rd, London NW10 1JT, United Kingdom
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: info@solaralondon.com

We aim to respond to all enquiries within 24 hours on business days.

Customer Service Hours
Monday to Saturday: 09:00 – 18:00 (UK time)
Sunday: Closed

See also our Return & Refund Policy, Track Your Order page, and FAQ.