FAQ

Last updated: 19 August 2026

Have a question? We've gathered the answers to the things our customers ask most. If you can't find what you're looking for, email us at info@solaralondon.com and we'll get back to you within 24 hours on business days.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery takes 5–8 business days after processing, so most orders arrive within 6–10 business days. You'll receive a tracking link by email as soon as your order ships.

Is there a daily cut-off time for orders?

Yes. Our cut-off time is 5:00 PM (UK time). Orders placed before the cut-off enter processing the same business day. Orders placed after the cut-off, or on weekends and public holidays, enter processing on the next business day. See our Shipping Policy for full details.

How much does shipping cost?

Shipping is free on all orders to the United Kingdom, with full tracking and no minimum purchase required.

Where do you ship to?

We currently ship to the United Kingdom.

How do I track my order?

Once your order ships, we'll email you a tracking number. You can follow your parcel any time on our Track Your Order page.

What is your return policy?

You can request a return within 30 days of delivery for unworn items in their original condition, with all labels and tags still attached. Return shipping costs are the customer's responsibility. See our Return & Refund Policy for the full conditions.

How do I start a return?

Email us at info@solaralondon.com with your order number and the reason for the return, and we'll send you instructions and the return address. Please do not send anything back before contacting us.

How long does a refund take?

Once we receive and inspect your return, an approved refund is processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. All prices are shown and charged in British Pounds (GBP). All payments are processed over a secure, encrypted connection. See our Payment Policy for details.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of being placed, as long as they haven't shipped yet. Email info@solaralondon.com as soon as possible. Address changes must also be reported within 24 hours of placing the order.

How do I find the right size?

The available sizes are shown on every product page. If you're between sizes or unsure which to choose, email us before ordering and we'll advise.

How can I contact you?

By email at info@solaralondon.com, or through the form on our Contact page. Customer service is available Monday to Saturday, 09:00 – 18:00 (UK time). We aim to respond within 24 hours on business days.

See also our Shipping Policy, Return & Refund Policy, and Payment Policy.