Shipping and Delivery Terms and Conditions

At Solara London, we strive to process your order quickly and reliably. Below you'll find all the important information about our shipping process.

Processing Time
Orders are typically processed within 1 to 3 business days.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Delivery Time
The average delivery time is 5 to 10 business days, depending on the delivery location.
Please note that during periods of especially high demand or due to logistical delays, delivery times may occasionally be longer.

Shipping Costs
We offer free shipping within Germany.
There are no hidden fees. All costs are transparently displayed before you complete your order.

Tracking
Once your order has shipped, you will receive an email with your tracking information.
With the tracking number, you can check the current status of your delivery at any time.

Responsibility During Shipping
Once tracking confirms that the order has been delivered to the provided shipping address, delivery is considered complete.
Please check your delivery address carefully before completing your order. Address changes must be reported within 24 hours of placing the order.

Contact
If you have any questions about shipping or delivery, our customer service is happy to help:
📧 info@solaralondon.com
We aim to respond to all inquiries within 24 hours on business days.